Kerang District Health currently has a public Urgent Care Centre for after hour’s emergencies and medical care. The nearest Emergency Departments are located at Swan Hill, Echuca and Bendigo. See below for contact details.
Kerang District Health is serviced by local doctors who work on a rotating on-call roster for the hospital and in local GP clinics during business hours.
Our dedicated nursing team are here for you when you are sick or suffer an injury and need urgent treatment, 24 hours a day, 7 days a week, 365 days of the year.
When You Arrive
You will be assessed by nursing staff. They will record your details, including your medical history. People who require the most urgent care will be treated first. However, everyone will be treated as soon as possible.
Depending on your current condition, the nursing staff may contact the On-Call Doctor and ask them to come and see you at the hospital. After hours, My Emergency Doctor (telehealth may be used).
The nursing staff may take phone advice from the Doctor; provide treatment and send you home; or recommend that you make an appointment with your GP on the next business day or at the next available appointment time.
You may be required to attend a larger Health Service if you require specific tests or medical care that cannot be provided at Kerang District Health.
Billing
Urgent Care patients will receive an account from the treating doctor.
You may also receive an account for pathology and radiology services used while in the Urgent care Centre.
Waiting Times
It is impossible for the Nurse to accurately predict how long you will need to wait.
It depends on:
- The number of patients already in the department.
- The level of care required by patients already being seen.
- If an ambulance arrives with a sick patient.
If while waiting, you feel your condition has changed, please inform the Nurse immediately.
Rights & Responsibilities
Access
- Healthcare services and treatment that meets my needs
Safety
- Receive safe and high quality health care that meets national standards
- Be cared for in an environment that is safe and makes me feel safe
Respect
- Be treated as an individual, and with dignity and respect
- Have my culture, identity, beliefs and choices recognised and respected
Partnership
- Ask questions and be involved in open and honest communication
- Make decisions with my healthcare provider, to the extent that I choose and am able to
- Include the people that I want in planning and decision-making
Information
- Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
- Receive information about services, waiting times and costs
- Be given assistance, when I need it, to help me to understand and use health information
- Access my health information
- Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
Privacy
- Have my personal privacy respected
- Have information about me and my health kept secure and confidential
- Give feedback
- Provide feedback or make a complaint without it affecting the way that I am treated
- Have my concerns addressed in a transparent and timely way
- Share my experience and participate to improve the quality of care and health services
Occupational Violence and Aggression
You are responsible for considering the wellbeing and rights of other patients, staff and visitors.
Kerang District Health will not tolerate verbal or physical abuse of our staff or those waiting to see us. We all deserve respect.
Those who do not comply will be asked to leave and the Police will be called.
Useful Phone Numbers
Nurse on Call – 1300 60 60 24
Kerang Medical Clinic – 5450 8060
Northern District Community Health (Fitzroy Street Clinic) – 5452 1366
Terry White Pharmacy – 5452 1010
Ambulance – 000
Kerang District Health Main Number
Phone: 03 5450 9200
Barham Koondrook Hospital
Phone: 03 5451 1000
Cohuna District Hospital
Phone: 03 5456 5300
Swan Hill Hospital Main Number
Phone: 5033 9300
Bendigo Health Main Number
5454 6000
Echuca Regional Health
5485 5000
