Kerang District Health currently has an unfunded public Urgent Care Centre for after hours emergencies and urgent care. For patients who choose to visit a publicly funded Emergency Department see details of the nearest centre below. Kerang hospital is serviced by local doctors on a rotating on-call roster.
When You Arrive
You will be assessed by a nurse specially trained in emergency care. He/She will record your details, including your medical history. People who require the most urgent care will be treated first. However, everyone will be treated as soon as possible.
If assessed as Category 1,2 or 3 the On-Call Doctor will be contacted. You may be treated by the nursing staff locally on the doctor’s advice. You may require medication, stitches or other treatment. You may also require admission to hospital. Please ask the nurse about any concerns regarding medications, or arrangements made for your care.
If you are assessed as category 4 or 5 the nurses will provide treatment, advice and support and an appointment may be made with your own doctor on Monday.
As the Urgent Care Department is not publically funded you will receive an account from the treating doctor.
It is impossible for the Nurse to accurately predict how long you will need to wait.
It depends on:
- The number of patients already in the department.
- The level of care required by patients already being seen.
- If an ambulance arrives with a sick patient.
If while waiting, you feel your condition has changed, please inform the Nurse immediately.
Rights & Responsibilities
You have the right to be treated with respect.
You have the right, except in the case of certain infectious diseases or psychiatric problems, to leave the hospital at any time. However, you do so at your own risk.
You have the right to have details of your condition and treatment kept confidential, except when by law, such information is to be disclosed to some Person or Authority.
You are responsible for complying with your prescribed treatments, so as to achieve the best possible outcomes for yourself.
You may be required to travel to another health service to receive treatment if a doctor is not available locally.
You are responsible for considering the well being and rights of other patients, staff and visitors.
Kerang District Health will not tolerate verbal or physical abuse of our staff or those waiting to see us. We all deserve respect. Those who do not comply will be asked to leave.
Useful Phone Numbers
Northern District Community Health (Fitzroy Street Clinic)
Kerang Medical Clinic
Terry White Pharmacy
Our dedicated nursing team are here for you when you are sick or suffer an injury and need urgent treatment, 24 hours a day, 7 days a week, 365 days of the year.
Kerang District Health
Phone: 03 5450 9200
Barham Koondrook Hospital
Phone: 03 5451 1000
Cohuna District Hospital
Phone: 03 5456 5300
Public Funded Urgent Care Services are located at
Swan Hill Hospital
Echuca Regional Health