Feedback is encouraged throughout our service.
All feedback about our service will be received as a gift, to help us improve our processes and services.
If you are not completely satisfied with the care we have provided, feedback forms are located throughout the facility or from a staff member. All forms can be left at the main reception feedback box, posted or please ask staff to assist.
Kerang District Health also subscribes to an online patient feedback system – Care Opinion Australia. See this link for more information www.careopinion.org.au.
To provide your feedback please visit the Care Opinion Feedback page https://www.careopinion.org.au/kiosk/hos_kh_3579
Where possible suggestions will be actioned and all feedback including complaints will be acknowledged and receive a response (within 30 days) or following further investigation.
Enter your details below to tell your story about your health journey with Kerang District Health.
External Service for Health Complaints
Health Complaints Commissioner
26/570 Bourke Street
Melbourne
VIC 3000
Phone: 1300 582 113
Online: www.hcc.vic.gov.au
Email: [email protected]
Call TIS National on 131 450 for interpreter services.
