Acute Ward
Kerang District Health have a 20 bed Acute Ward which incorporates our Urgent Care Centre and Transitional Care Program. We currently offer General Medical, Surgical and Palliative Care services.
Acute Ward is staffed by a mixture of Registered Nurses, Enrolled Nurses and Allied Health staff, with varying skills, knowledge and experience. Kerang District Health is fortunate to have Nurse Practitioners and Rural and Isolated Practice Endorsed Nurses on staff.
Kerang District Health offer a Registered Nurse Graduate Program as well as an Enrolled Nurse Graduate Program. These programs allow newly qualified nurses to work in a supported environment to gain valuable knowledge and experience.
Medical Services are provided by Visiting Medical Officers who are General Practitioner’s working from the local medical clinics during business hours. After hours Medical Care is provided by the on call Doctor.
Discharge Planning commences from the day of admission. We will also involve you in discussions regarding your Goals of Care and determine services and assistance you may require at home after discharge.
Kerang District Health encourages patients to use their Private Health Insurance. Please speak with our Admissions clerk to discuss any potential gap payments or fees.
Kerang District Health strongly encourage patients and their families to partner in care. Please feel free to ask your Nurse or Doctor if you have any questions, or need further information.
We value your feedback. Please use the Care Opinion link to let us know about your experience on the Acute Ward so we can ensure we are meeting your expectations, and if not, that we can improve our systems and processes for all consumers.
Please see the Current Visitor Restrictions section for up to date visiting hours.
Rights & Responsibilities
Access
- Healthcare services and treatment that meets my needs
Safety
- Receive safe and high quality health care that meets national standards
- Be cared for in an environment that is safe and makes me feel safe
Respect
- Be treated as an individual, and with dignity and respect
- Have my culture, identity, beliefs and choices recognised and respected
Partnership
- Ask questions and be involved in open and honest communication
- Make decisions with my healthcare provider, to the extent that I choose and am able to
- Include the people that I want in planning and decision-making
Information
- Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
- Receive information about services, waiting times and costs
- Be given assistance, when I need it, to help me to understand and use health information
- Access my health information
- Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
Privacy
- Have my personal privacy respected
- Have information about me and my health kept secure and confidential
- Give feedback
- Provide feedback or make a complaint without it affecting the way that I am treated
- Have my concerns addressed in a transparent and timely way
- Share my experience and participate to improve the quality of care and health services
Kerang District Health will not tolerate verbal or physical abuse of our staff or other patients. We all deserve respect.
Those who do not comply will be asked to leave and the Police will be called.
